SIIG USB Over IP Installationsanleitung PDF herunterladen (Seite 15)

Technical Support and Warranty

QUESTIONS? SIIG’s Online Support has answers! Simply visit our web

site at www.siig.com and click Support. Our online support database is

updated daily with new drivers and solutions. Answers to your questions

could be just a few clicks away. You can also submit questions online and

a technical support analysts will promptly respond.

SIIG offers a 5-year manufacturer warranty with this product. This warranty

covers the original purchaser and guarantees the product to be free of any

defects in materials or workmanship for five (5) years from the date of

purchase of the product.

SIIG will, at our discretion, repair or replace (with an identical product or

product having similar features and functionality) the product if defective

in materials or workmanship. This warranty gives you specific legal rights,

and you may also have other rights which vary from state to state. Please

see our web site for more warranty details.

If you encounter any problems with this product, please follow the

procedures below.

A) If it is within the store's return policy period, please return the product

to the store where you purchased it.

B) If your purchase has passed the store's return policy period, please follow

these steps to have the product repaired or replaced.

Step 1: Submit your RMA request. Go to www.siig.com, click Support,

then RMA to submit a request to

SIIG RMA. Your RMA request will be

processed, if the product is determined to be defective, an RMA number

will be issued.

Step 2: After obtaining an RMA number, ship the product.

• Properly pack the product for shipping. All software, cable(s) and

any other accessories that came with the original package must be

included.

• Clearly write your RMA number on the top of the returned package.

SIIG will refuse to accept any shipping package, and will not be

responsible for a product returned without an RMA number posted

on the outside of the shipping carton.

• You are responsible for the cost of shipping. Ship the product to the

following address:

SIIG, Inc.

6078 Stewart Avenue

Fremont, CA 94538-3152, USA

RMA #:

• SIIG will ship the repaired or replaced product via Ground in the U.S.

and International Economy outside of the U.S. at no cost to the

customer.

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